Returns and Refunds
RETURNS & REFUNDS POLICY
Savorixula
We want you to be completely happy with your order. If something is not quite right, this policy explains how to return it.
YOUR RIGHT TO CANCEL
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. Once you have told us you want to cancel, you then have a further 14 days to send the items back to us.
BEFORE YOU ORDER
Getting the right size first time saves everyone time. Please check the size guide on each product page before you order. If you are unsure which size to choose, just email us at info@savorixula.com and we will be happy to help.
When trying on your items, please keep all labels and tags attached until you are sure you want to keep them, and hold on to the original packaging. This makes returns much easier.
CONDITION OF RETURNED ITEMS
Items should be returned unworn, unwashed and in their original condition, with all labels and tags attached and in their original packaging where possible. You can try items on as you would in a shop, but if an item has been worn, washed or damaged beyond what is needed to check it, we may reduce your refund to reflect the loss in value.
ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, sealed items such as underwear and socks cannot be returned once the seal or packaging has been opened, unless they are faulty.
HOW TO START A RETURN
1. Email us at info@savorixula.com with your order number and the items you would like to return.
2. We will reply with the return address and instructions.
3. Pack your items securely and include your order number or delivery note.
4. Send your parcel back using a tracked service and keep your proof of postage until your refund has been processed.
Please send a separate return for each order.
RETURN SHIPPING COSTS
Unless the item is faulty, damaged or incorrect, the cost of sending your return back to us is your responsibility.
REFUNDS
Once we receive your return, we will inspect it and let you know by email. Returns are usually checked within 3 to 6 business days of arriving with us.
Your refund will be made to your original payment method within 14 days of us receiving the goods back, or within 14 days of you providing proof that you have sent them back, whichever is sooner. If you cancel your whole order, we will also refund the standard delivery cost you paid. If you chose Insured Express Shipping, we will refund the cost of standard delivery only, as you chose a more expensive option.
Depending on your bank or card provider, it can take a few extra days for the refund to appear in your account. If you have not received it after this time, please get in touch.
EXCHANGES
If you would like a different size or colour, just email us at info@savorixula.com with your order number and the item you would like instead. As long as the item is in stock, we will arrange the exchange for you.
STORE CREDIT
If you prefer, we can issue store credit instead of a refund. Just let us know when you request your return.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged or is not what you ordered, please email us at info@savorixula.com as soon as possible with your order number, a short description of the problem and a photo. We will arrange a replacement, repair or refund, and cover the return costs.
Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods for a full refund. After that, you are still entitled to a repair or replacement, and if that is not possible, a refund. These statutory rights are not affected by this policy.
ANY QUESTIONS?
We are always happy to help with returns, exchanges or anything else.
Sourced Clothing Ltd, trading as Savorixula
78 Neil Armstrong Way, Leigh-on-Sea, England, SS9 5UW
Email: info@savorixula.com
Phone: +447523827921